Legal
Returns & Refunds Policy
Last updated: 10 September 2026
1. Your right to cancel
For standard goods, including sale items, tell us you wish to cancel within 14 days after delivery, then send the goods back within 14 days after notifying us. Use the form on this page, email aloha@ohanabarbell.com, call +44 161 547 3340, or write to Ohana Barbell, 41a Newton Street, Manchester, M1 1FT. A short message is enough. You do not have to use special wording.
2. Returning and inspecting goods
You may inspect goods and try clothing on as you would in a shop. Please include the original packaging and tags where possible. We may deduct for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. You pay direct return postage for a change of mind; we cover reasonable return costs for faulty, damaged or incorrectly supplied goods.
3. Refunds
For a cancelled order, we refund the price paid and the least expensive standard outbound delivery charge we offered. Any premium delivery upgrade is not refundable. Refunds use your original payment method, without a refund fee, within 14 days after we receive the goods back or you provide evidence of sending them back, whichever is earlier. If no goods were supplied, we refund within 14 days of your cancellation notice.
4. Faulty or damaged items
If an item arrives faulty, damaged, or not as described, contact us as soon as possible. We'll offer a full refund or replacement and cover the cost of return postage. This doesn't affect your statutory rights under the Consumer Rights Act 2015.
5. Exchanges
Exchanges for a different size or colour are subject to stock availability. Get in touch and we'll do our best to help.
6. Personalised and sale goods
The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. This does not limit your rights if goods are faulty, damaged or not as described. Sale goods have the same statutory rights as full-price goods.
7. Return form
Fill this in to cancel or return an order. A short message is enough. You can also email aloha@ohanabarbell.com.
Official cancellation wording
UK law asks us to include this. You do not have to use it. The form above is enough.
To: Ohana Barbell, 41a Newton Street, Manchester, M1 1FT; aloha@ohanabarbell.com; +44 161 547 3340 I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods: Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: (*) Delete as appropriate.
8. Changes to this policy
We may update this returns policy from time to time for legal or operational reasons. Any updates will be posted on this page with a revised effective date.
9. Contact us
If you have any questions about a return or refund, please get in touch by email at aloha@ohanabarbell.com, by phone on +44 161 547 3340, or by post at 41a Newton Street, Manchester, M1 1FT.